An agile and stable software for your Contact Center

We offer you a complete and flexible contact center software that allows you to adapt operations according to your current business situation. And all in a single omnichannel license.

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We will email you a link to Calendar to schedule a call with an expert from our team. This way, we can evaluate your case in a personalized way.

We write the story together with our clients

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Take an inside look at EVOLUTION

HubSpot Video

Why ICR Evolution

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Long record in the Contact Center Software sector that gives us the knowledge to help you take your Customer Experience to the next level.

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We offer a complete omnichannel software in a single standard license. You can complement it with add-ons to further improve the Customer Experience.

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+300.000 users are already enjoying the benefits of our omnichannel contact center software.

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Thanks to our global network of partners we have clients in +30 countries around the world.

A powerful and intuitive omnichannel software

✔ 3 simple modules to manage your Contact Center: Manager, Designer y Web Agent.

Customer Service, BPOs, Collection Management and Sales & Marketing are the areas that you can work on with EVOLUTION.

✔ Connect with your customers via phone, email, chat, WhatsApp, Telegram, Facebook Messenger and Twitter.
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What they say about us... 

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"Easy implementation, ease of use for the end user, easy integration and exploitation of the tool. Consistent, stable, flexible. Excellent relationship and proximity to the developer."

Jaime Rodriguez
Sales Director at TrueIT Systems

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"What captivated me about ICR Evolution is the technical support, it is what differentiates them from the others. I don't know a company with better support than them."

Sergio García de Iturrospe
CEO at Xupera

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"It is a very friendly platform, easy to connect, easy to navigate. Searching for recordings is simple; is always very up-to-date"

Evans Juliette Ruiz
Customer Service Manager at Movich Hotels