An agile and stable software for your Contact Center
We offer you a complete and flexible contact center software that allows you to adapt operations according to your current business situation. And all included in asingle omnichannel license.
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We write the story together with our clients
Take an inside look at EVOLUTION
Why ICR Evolution
Long record in the Contact Center Software sector that gives us the knowledge to help you take your Customer Experience to the next level.
We offer a complete omnichannel software in a single standard license. You can complement it with add-ons to further improve the Customer Experience.
+300.000 users are already enjoying the benefits of our omnichannel contact center software.
Thanks to our global network of partners we have clients in +30 countries around the world.
A powerful and intuitive omnichannel software
✔ 3 simple modules to manage your Contact Center: Manager, Designer y Web Agent.
✔ Customer Service, BPOs, Collection Management and Sales & Marketing are the areas that you can work on with EVOLUTION.
✔ Connect with your customers via phone, email, chat, WhatsApp, Telegram, Facebook Messenger and Twitter.
What they say about us...
"The ability to perform omnichannel management in a single interface allowed us to expand our range of services. We are very happy with the operation and the native integration with Salesforce."
Sergio Rodriguez IT and Project Delivery Director at AVOS Tech
"What captivated me about ICR Evolution is the technical support, it is what differentiates them from the others. I don't know a company with better support than them."
Sergio García de Iturrospe CEO at Xupera
"It is a very friendly platform, easy to connect, easy to navigate. Searching for recordings is simple; is always very up-to-date"
Evans Juliette Ruiz Customer Service Manager at Movich Hotels
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