---
title: ICR Evolution | Software for contact center | Ebook digital tools
description: Download this free eBook and learn more about digitalization tools and how to implement them in your every day work life to reach to more clients.
image: https://info.icr-evolution.com/hubfs/Dise%C3%B1o%20sin%20t%C3%ADtulo%20(6)-1.png
---

[![Icr Evolution](https://info.icr-evolution.com/hs-fs/hubfs/raw_assets/public/Icr_Evolution_October2021/images/Header_logo.png?width=376&height=340&name=Header_logo.png "Icr Evolution")](https://icr-evolution.com/en/)

[![Icr Evolution](https://info.icr-evolution.com/hs-fs/hubfs/raw_assets/public/Icr_Evolution_October2021/images/Header-logo-sticky.gif?width=376&height=340&name=Header-logo-sticky.gif "Icr Evolution")](https://icr-evolution.com/)

- [Product](https://icr-evolution.com/en/#)
  
  
  
    - [Modules](https://icr-evolution.com/en/modules/)
    - [Reporting & Analytics](https://icr-evolution.com/en/reporting-analytics/)
    - [Quality](https://icr-evolution.com/en/quality-ai-contact-center/)
    - [Licences](https://icr-evolution.com/en/licenses/)
    - [Omnichannel](https://icr-evolution.com/en/omnichannel/)
      
      
      
          - [Dialer](https://icr-evolution.com/en/dialer/)
          - [Voice](https://icr-evolution.com/en/voice/)
          - [Social Customer Service](https://icr-evolution.com/en/social-customer-service/)
          - [Email](https://icr-evolution.com/en/email/)
          - [Live Chat](https://icr-evolution.com/en/live-chat/)
          - [Chatbot](https://icr-evolution.com/en/chatbot/)
    - [Integrations](https://icr-evolution.com/en/integrations/)
      
      
      
          - [CRM Integrations](https://icr-evolution.com/en/evolution-connect/)
    - [Security](https://icr-evolution.com/en/security/)
- [Solutions](https://icr-evolution.com/en/#)
  
  
  
    - By type
      
      
      
          - [Customer Services](https://icr-evolution.com/en/customer-services/)
          - [Sales & Marketing](https://icr-evolution.com/en/sales-marketing/)
          - [Collections](https://icr-evolution.com/en/collections/)
          - [Outsourcing y BPOs](https://icr-evolution.com/en/outsourcing-bpos/)
    - By sector
      
      
      
          - [Banking & finances](https://icr-evolution.com/en/banking-and-finance-contact-center-software/)
          - [Healthcare](https://icr-evolution.com/en/healthcare-software-for-contact-centers/)
          - [Insurance](https://icr-evolution.com/en/insurance-contact-center-software/)
          - [Retail & services](https://icr-evolution.com/en/retail-services-software-for-contact-centers/)
          - [Utilities](https://icr-evolution.com/en/utilities-contact-center-software/)
          - [Automotive](https://icr-evolution.com/en/automotive-software-for-contact-centers/)
          - [Education](https://icr-evolution.com/en/education-contact-center-software/)
- [Resources](https://icr-evolution.com/en/resource/)
  
  
  
    - [eBooks](https://icr-evolution.com/en/download-ebooks/)
    - [White Papers](https://icr-evolution.com/en/white-papers/)
    - [Evolution Talks](https://icr-evolution.com/en/media/)
    - [Case Studies](https://icr-evolution.com/en/case-studies/)
    - [Videos](https://icr-evolution.com/en/product-videos/)
    - [Product News](https://icr-evolution.com/en/product-news/)
    - [FAQs](https://icr-evolution.com/en/faqs/)
- [Company](https://icr-evolution.com/en/#)
  
  
  
    - [About us](https://icr-evolution.com/en/about-us/)
    - [Partners](https://icr-evolution.com/en/partners/)
    - [Customers](https://icr-evolution.com/en/customers/)
- [Blog](https://icr-evolution.com/en/blog/)
- [EN](https://icr-evolution.com/en/)
  
  
  
    - [ES](https://icr-evolution.com/)

- [Product](https://icr-evolution.com/en/#) 
    - [Modules](https://icr-evolution.com/en/modules/)
    - [Reporting & Analytics](https://icr-evolution.com/en/reporting-analytics/)
    - [Quality](https://icr-evolution.com/en/quality-ai-contact-center/)
    - [Licences](https://icr-evolution.com/en/licenses/)
    - [Omnichannel](https://icr-evolution.com/en/omnichannel/)
    - [Integrations](https://icr-evolution.com/en/integrations/)
    - [Security](https://icr-evolution.com/en/security/)
- [Solutions](https://icr-evolution.com/en/#) 
    - By type
    - By sector
- [Resources](https://icr-evolution.com/en/resource/) 
    - [eBooks](https://icr-evolution.com/en/download-ebooks/)
    - [White Papers](https://icr-evolution.com/en/white-papers/)
    - [Evolution Talks](https://icr-evolution.com/en/media/)
    - [Case Studies](https://icr-evolution.com/en/case-studies/)
    - [Videos](https://icr-evolution.com/en/product-videos/)
    - [Product News](https://icr-evolution.com/en/product-news/)
    - [FAQs](https://icr-evolution.com/en/faqs/)
- [Company](https://icr-evolution.com/en/#) 
    - [About us](https://icr-evolution.com/en/about-us/)
    - [Partners](https://icr-evolution.com/en/partners/)
    - [Customers](https://icr-evolution.com/en/customers/)
- [Blog](https://icr-evolution.com/en/blog/)
- [EN](https://icr-evolution.com/en/) 
    - [ES](https://icr-evolution.com/)

[Contact us](https://info.icr-evolution.com/contact?hsLang=en)

[Request a demo](https://info.icr-evolution.com/demo?hsLang=en)

### eBook

# Digital tools for the contact center

What digital tools do we know? Why should we accelerate the process of integrating new technologies in our contact center? What channels or tools are best for my business?

In this eBook we offer you an introduction to the different platforms and we explain the advantages of connecting these tools with the contact center software.

## Download the ebook now... completely free!

As part of the digital transformation process, it is important to integrate new channels with other business systems to offer excellent digital experiences.

Omnichannel and the great contribution in the learning capacity that artificial intelligence provides have led to a drastic shift in customer service, allowing Customer Service Centers to automate and improve processes.

![EBOOK_Digital Tools_EN](https://info.icr-evolution.com/hs-fs/hubfs/Ebooks/EBOOK_Digital%20Tools_EN.png?width=700&height=448&name=EBOOK_Digital%20Tools_EN.png "EBOOK_Digital Tools_EN")

Begin the (R)evolution

[Contact us for a demo](https://info.icr-evolution.com/demo?hsLang=en)

- ICR Evolution 
    - [Contact us](https://info.icr-evolution.com/contact)
    - [About us](https://icr-evolution.com/en/about-us/)
    - [Partners](https://icr-evolution.com/en/partners/)
    - [Clients](https://icr-evolution.com/en/customers/)
    - [Terms of use](https://icr-evolution.com/en/terms-of-use/)
    - [Privacy policy](https://icr-evolution.com/en/privacy-policy/)
    - [Cookies policy](https://icr-evolution.com/en/cookies-policy-2/)
- Solutions 
    - [Customer Services](https://icr-evolution.com/en/customer-services/)
    - [Sales & Marketing](https://icr-evolution.com/en/sales-marketing/)
    - [Collections](https://icr-evolution.com/en/collections/)
    - [Outsourcing & BPOs](https://icr-evolution.com/en/outsourcing-bpos/)
- - [Banking & finances](https://icr-evolution.com/en/banking-and-finance-contact-center-software/)
    - [Healthcare](https://icr-evolution.com/en/healthcare-software-for-contact-centers/)
    - [Insurance](https://icr-evolution.com/en/insurance-contact-center-software/)
    - [Retail & services](https://icr-evolution.com/en/retail-services-software-for-contact-centers/)
    - [Utilities](https://icr-evolution.com/en/utilities-contact-center-software/)
    - [Automotive](https://icr-evolution.com/en/automotive-software-for-contact-centers/)
    - [Education](https://icr-evolution.com/en/education-contact-center-software/)
- Product 
    - [Request a demo](https://info.icr-evolution.com/demo)
    - [Modules](https://icr-evolution.com/en/modules/)
    - [Licenses](https://icr-evolution.com/en/licenses/)
    - [Quality](https://icr-evolution.com/en/quality-ai-contact-center/)
    - [Reporting & Analytics](https://icr-evolution.com/en/reporting-analytics/)
    - [Omnichannel](https://icr-evolution.com/en/omnichannel/)
    - [Integrations](https://icr-evolution.com/en/integrations/)
    - [CRM Integrations](https://icr-evolution.com/en/evolution-connect/)
    - [Security](https://icr-evolution.com/en/security/)
- - [Voice](https://icr-evolution.com/en/voice/)
    - [Dialer](https://icr-evolution.com/en/dialer/)
    - [Social Customer Service](https://icr-evolution.com/en/social-customer-service/)
    - [Email](https://icr-evolution.com/en/email/)
    - [Live Chat](https://icr-evolution.com/en/live-chat/)
    - [Chatbot](https://icr-evolution.com/en/chatbot/)
- Resources 
    - [eBooks](https://icr-evolution.com/en/download-ebooks/)
    - [White papers](https://icr-evolution.com/en/white-papers/)
    - [Evolution Talks](https://icr-evolution.com/en/media/)
    - [Case Studies](https://icr-evolution.com/en/case-studies/)
    - [Videos](https://icr-evolution.com/en/product-videos/)
    - [Product News](https://icr-evolution.com/en/product-news/)
    - [Blog](https://icr-evolution.com/en/blog/)
    - [FAQs](https://icr-evolution.com/en/faqs/)

### Subscribe to our Newsletter

<https://twitter.com/evolutionicr?lang=es> <https://www.facebook.com/ICRevolutionSoftware/?ref=page_internal> <https://www.linkedin.com/company/icr-evolution/?originalSubdomain=es> <https://www.instagram.com/icr_evolution/?hl=es> <https://www.youtube.com/channel/UCN18QE-7MOVVPM4k4EL-LOg>

Copyright (C) – 2025 TRUEITSYSTEMS S.L.