White paper
The role of the AGENT in the age of cognitive AI
AI is transforming the role of agents from operators to strategic CX consultants. The frontier of what's possible has advanced by leaps and bounds. Don't fall behind: you can take your business there. In this white paper, we discuss RPA, NLP, MLOps, challenges, metrics, quality and more. Download it now!
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What you'll find in this white paper:
✅ Definition and scope of the augmented agent
✅ Technologies that enhance human capabilities
✅ Relationship with CCaaS solutions
✅ Essential KPIs for measuring new agents
✅ Challenges in AI adoption and how to mitigate them
